We have an extensive track record in delivery

Mining the process to demonstrate control

Problem

This client could not show the regulator that they understood how a number of critical trade flows operated through their environment, and show the controls.

Solution

AI applied its Process Mining, and Metrics Design services to understand 16 critical business flows across three geographies, and defined over 200 key control points, all in 12 weeks

Benefit

The client was able to show the regular they are in control, and used the diagrams to drive process improvement discussions

Improving stability through rapid targeted monitoring

Problem

This client had over 20 critical applications which supported its end to end payment flows. Despite a good level of technical monitoring in place, reactive incident still occurred causing business outages

Solution

Using the standard fixed price monitoring assessment and implementation service, AI reviewed the apps for critical gaps, implemented appropriate monitoring and trained the support staff to continue to improve the monitoring themselves

Benefit

The client was able to improve both stability, and the support team’s knowledge of monitoring and their applications for a fixed low risk cost.

Leveraging the power of ITRS Geneos through improved monitoring design

Problem

This client had implemented Geneos in an organic and federated way. Whilst it provided value, they lacked the ability to form a joined up picture front to back across multiple monitoring gateways.

Solution

AI designed a new architecture to centralise elements of the monitoring databases, whilst providing a high performing API to connect the Geneos databases to a central store for trending and predictive purposes

Benefit

The client was able to correlate problems across business areas and flows whilst still retaining the flexible federated nature of Geneos to its support teams

Meeting SLAs to ensure end to end trade stability

Problem

This banking client’s end to end trade flow environment is very complex. Technology issues had downstream impacts and the lack of business context meant technologists were not solving the right things first

Solution

AI defined the end to end trade flow through multiple applications, defined key service level targets and implemented real time monitoring and alerting of these targets.

Benefit

The client was able to see stability improvements of 20% and mean time to recovery improvements of 30% and more

Ensuring a smooth month end

Problem

Month end processing in banking uses thousands of feeds and files which need to arrive on time over a set number of days. Failure in any chain leads to large adjustments to be processed and time consuming month end processing

Solution

By understanding the month end business flows, AI was able to identify and monitor arrival times of all feeds and files, along with adjustment metrics

Benefit

The client was able to target improvement in the right areas and so improve month end processing

Telling your client there’s a problem before they tell you

Problem

In electronic trading, any issues which stop your clients trading with you can loose you business quickly.  This client was losing business

Solution

AI identified trade flow metrics which showed not just whether the IT was working but also whether their clients were trading

Benefit

The customer was able to understand whether their clients were trading before the client knew there was a problem, and improved client retention

Ensuring accuracy, timeliness and complete for BCB239

Problem

BCBS239 requires banks to ensure risk reports are created and delivered in an accurate, timely and complete way. The client had no way of monitoring and showing compliance

Solution

AI applied its BCBS239 solution set to identify key control points for multiple risk reports, and implement manual and system based monitoring to provide compliance reporting

Benefit

The client was able to rapidly understand, and measure the right control points for compliance

OTC 60 second compliance for CFTC

Problem

The CFTC imposed a new regulation to ensure all orders are accepted or rejected within 60 seconds. This client was not able to ensure this happened or evidence to the regulator

Solution

AI mapped the flow from the Exchange into the order acceptance systems, defined critical metrics and monitoring points and provided real time monitoring to the ops and IT teams, with historic performance reporting

Benefit

The client was able to prove compliance to the regulator

Payments monitoring at Europe's leading transaction bank

Problem

This bank is one of the leading SEPA payments providers in the world. Despite having a system in place, it had no visibility of cut offs, missed payments or upstream issues

Solution

AI followed the full lifecycle of services to implement real time monitoring of over 20mn transactions a day, covering over 600 critical targets and cut offs

Benefit

The increased stability has resulted in payment deadlines being met, improved customer retention and less focus from the regulator