Solution for Dovetail

  • DRYiCE iControl's iControl monitoring solution for Dovetail

    DRYiCE iControl maps the “end to end” business flow across the Dovetail infrastructure and monitors the key Service Level Targets (SLT’s) within it.

    DRYiCE iControl’s Control monitoring solution for Dovetail provides operations and support teams with:

    A true view of the health and performance of the Dovetail environment – it provides the support team with the ability to view the multiple Dovetail components on a single dashboard

    An early warning of impending disruption as well as key performance metrics to support operational decision making (email, SMS, open stream)

    Payment volumes monitoring and trend analysis : this functionality gives metrics such as:
    - Number of payment generated by legal entity/client and their status
    - Amount of payments that have been in a default status for a set amount of time within a set time frame

    Number of transactions in queues, transactions received in the interfaces against expectation

    Real time interfaces: monitor the connectivity for payment and message interfaces. This function gives an overview of how much data goes through each interface in terms of input, output and error and how long it takes to process a task

    Payment: event and status handling - monitoring the state of a message (i.e. payment status) over a time interval, highlighting unusual patterns which may have underlying technical causes that require investigation

    Manages the processes for recovery from error conditions (breach management), including the allocation of operator resources and resource optimisation

    Performance Reporting - incorporating Compliance, Variance and Business Impact information (by Product, Currency, Client classification, Volume/Value, etc.) displaying the data in user definable dashboards

    Monitors and measures the actual volumes against expected volumes by maintaining a rolling history and comparing the actual to an average of the previous period

    DRYiCE iControl’s Control measures the processing steps within the Dovetail platform which facilitates root cause analysis of issues and potential issues, as well systemically predicting the downstream knock-on effects enabling users to take appropriate corrective and communicative action.


Contact Us

For new business enquiries we will put you in touch with one of our Directors who will take the time to understand your challenges and explain how DRYiCE iControl may be able to help.

HCL Great Britain Ltd,
6th floor, 70 Gracechurch Street,
London, EC3V 0XL